People-first approachThoughtful support for customers, users, and teams.
CUSTOMER EXPERIENCE & IT SUPPORT
Better Customer
Experiences.
Reliable IT Support.
We help businesses deliver exceptional customer service and dependable technology support with flexible, people-first solutions.
✓ People-first service · Quality-focused delivery · Flexible support
Support that connectsCustomer care + IT expertise
● Online☺
Customer ExperienceHelpful service at every touchpoint.
✓⌘
IT HelpdeskReliable support when it matters.
✓● Human-led. Technology-enabled.
↗
✧✦
One trusted partnerFor people and technology
Quality you can rely onConsistent service with a focus on clear outcomes.
Flexible and scalableSupport designed to adapt as your business grows.
WHAT WE DO
Solutions that keep your business
connected.
From customer conversations to technical troubleshooting, we help keep your operations moving.
☺01 / CORE SERVICE
Customer Experience Solutions
Deliver responsive, professional customer support that builds trust and keeps customer interactions running smoothly.
- Customer Service & Customer Care
- Email, Chat & Ticket Support
- Omnichannel Customer Support
- Customer Experience Operations
Scope of support
Discuss your CX needs ⟶Answer customer questions, manage requests and complaints, track tickets, maintain consistent communication across channels, and support operational reporting and process improvements.
⌘02 / CORE SERVICE
IT Helpdesk & Technical Support
Help your team stay productive through structured technical assistance and practical troubleshooting.
- IT Helpdesk & Service Desk
- Technical Troubleshooting
- End-User Support
- IT Support Operations
Scope of support
Discuss your IT needs ⟶Log and prioritize requests, perform initial troubleshooting, assist users with approved tools and applications, document fixes, and escalate issues that require specialist access.
◇03 / CORE SERVICE
Trust & Safety Operations
Support safer digital spaces through consistent content review, quality checks, and policy-aligned decisions.
- Content Moderation Support
- Quality Assurance (QA) Review
- Policy Compliance Review
- Escalation Support
Scope of support
Discuss Trust & Safety ⟶Review content against platform guidelines, check decision consistency, document policy findings, and prepare complex or sensitive cases for authorized escalation.
▤04 / CORE SERVICE
AI Data & Evaluation
Contribute to AI development with structured data work and evaluation focused on quality, relevance, and safety.
- Data Annotation & Labeling
- AI Response Evaluation
- AI Output Quality Review
- Safety-Focused Evaluation
Scope of support
Discuss AI services ⟶Label data using project guidelines, score AI responses against rubrics, identify output errors, and document safety or quality findings for further review.
AGPeople first.
People first.
Technology enabled.
Support that makes a difference.
WHY AG TECH
A dependable partner for people and technology.
At AG TECH, we believe great operations start with people. We bring a service-minded approach to customer experience and IT support, helping businesses create smoother interactions and more dependable day-to-day operations.
Let’s talk about your needs ⟶LET'S CONNECT
Let's build better digital operations together.
Looking for a reliable partner for customer experience, IT support, or AI data services? Tell us what your team needs and let's explore a suitable way to work together.
Serving businesses in Indonesia and international markets.
BUSINESS CONTACT
andi.r.habibie@agtech.my.id
COMPANY
PT Animino Global Teknologi (AG Tech)
WEBSITE
agtech.my.id